Return for refund includes cases like ordered the wrong part number, product doesn’t fit, ordered the wrong quantity, or your equipment needs replacing instead of the battery. Returns for refund must be made within 30 days of purchase and must be received in new, re-sellable condition.
Request a Return Material Authorization number. Product will not be accepted for return without an RMA number. This number allows us to route the return appropriately upon arrival to prevent delays in the process.
Return the product in the original packaging if possible. If you no longer have the packaging or it was damaged in transit, the product must be packaged using sturdy foam and boxes to prevent damage during transit. Write your RMA number in the attention lineof the package or anywhere on the box.
You may return the product using your carrier of choice, although, we recommend using a carrier that offers a tracking service.
Once an item is returned in new condition, a refund will be processed through the original payment method.
We are not able to issue a refund for items that are received damaged, show wear from use, measure low voltage, or have the warranty sticker removed.
Our products are covered by a one year manufacturer warranty covering defects in workmanship and material. Portable Power voltage tests each battery that leaves our warehouse to ensure adequate charge and catch defective product before it ships. Manufacturing defects are rare and will typically show within the first month of usage. Please see our Warranty Policy for more information.
Our tech support staff can help provide you with some simple, at-home troubleshooting steps that can identify the cause of an equipment failure before sending the battery back. In many cases, failure is due to faulty equipment and not a manufacturing defect.
Request a Return Material Authorization number. Product will not be accepted for return without an RMA number. This number allows us to route the return appropriately upon arrival to prevent delays in the process.
The product must be packaged using sturdy foam and boxes to prevent damage during transit. Write your RMA number in the attention line of the package or anywhere on the box.
You may return the product using your carrier of choice, although, we recommend using a carrier that offers a tracking service.
All warranty claims are voltage tested upon arrival and thoroughly tested using an analyzer to measure the capacity. Any 12V battery measuring less than 10V (or 6V measuring less than 5V) is considered abused due to lack of charge and is not considered a warranty issue.
Once product has been determined to have suffered a manufacturing defect, a replacement of that product will be shipped to you. We are not able to provide a refund for warranty claims.
2890 Market Loop
Southlake, TX 76092
P: 817-439-6190
T: 800-551-5645
E: sales@portablepower.com