Support

Contact us

Get in touch

Address:

2890 Market LoopSouthlake, TX 76092

Phone:
Toll Free:
Fax:

303-460-8261

1-800-551-5645

Please don’t make us use the fax machine

Who is Portable Power?

ABOUT US

Some Common Questions

What is a capacity rating and why does it matter?

Capacity is the true measure of the energy storage in the battery. Think of capacity as a gas tank in your car. The bigger the gas tank (Amp Hours or Ah) the longer it will run. The best indication of energy storage is weight  – more lead = more energy.  This is why two batteries with the same Ah rating may not provide the same energy.

How do I know when my battery is fully charged?

A 12V battery will have a full charge over 13V, sometimes as high as 15V, and is dependent on the charger.  Once removed from the charger for a few hours, the battery will settle to a voltage of about 12.8V.  This is still considered a full charge.  A 12V battery measuring less than 11V is considered very dead while under 10V will cause irreversible damage – not recommended!

What do I do with my old battery?  Can I give it to you?

Some batteries can be thrown away while others require recycling.  Portable Power can recycle any old SLA batteries you may have.  Please visit the Recycle section below for additional recycling information and options.

Do I need to charge the battery once received?

We rotate our stock with a goal of no battery dropping below 90% charge on the shelf.  We do quality testing before shipping any product to ensure a minimum of 80% charged.  This is typically sufficient for immediate installation.

How do I know if my equipment is faulty?

We can walk you through a variety of troubleshooting measures to help determine the cause of your equipment failure.  Step one is to test the battery voltage.  Give us a call for free over-the-phone technical support!

Do you ship outside of the US?

Yes, but different terms and conditions apply.  All orderd with an international billing or shipping addresses are required to pay in advance via EFT.  Please visit our Shipping Policy below for additional information.

Recycle Information

RECYCLE LOCALLY

 We recommend first, looking locally for a recycling center through www.recyclefinder.com, calling 1-800-8-BATTERY, or calling 1-877-2-RECYCLE.  Most automotive stores, recycle drop off centers, and scrap dealers will accept lead acid batteries for recycle.

PREPARE YOUR BATTERIES

You may need to cover terminals with plastic tape or isolate the battery in a plastic bag to prevent shorting when shipping more than one battery. Always package so that terminals from one or more battery packs cannot come into contact with terminals of other battery pack. If possible, discharge each battery fully.

RECYCLE WITH PPS!

As members of the RBRC (Rechargeable Battery Recycling Corporation), we are more than happy to accept your battery for recycle.  You can ship them to our main address and we’ll take care of the rest.  Be sure to prepare your batteries appropriately for transit.

Alkaline

If manufactured with mercury free formula, considered safe for disposal in the municipal waste steam, but suggested for recycling.EXCEPTIONS: CA, Hennepen County, MN

Carbon Zinc

Considered safe for disposal in the municipal waste steam, but suggested for recycling.EXCEPTIONS: CA, Hennepen County, MN

Lithium and Li-Ion

Considered safe for disposal in the municipal waste stream but suggested for recycling.

Nickel Metal Hydride

Considered safe for disposal in the municipal waste stream but suggested for recycling.

Sealed Lead Acid

Fully recyclable and accepted at most locations that accept automotive starter batteries (recycle drop off center, scrap dealers, auto shops, etc).

Nickel-Cadmium

Considered hazardous and classified as a D006 (cadmium) hazardous waste. You can find a local recycler by going to www.recyclefinder.com.

Silver Oxide

Considered a hazardous and classified as a D011 hazardous waste.  You can find a local recycler by going to www.recyclefinder.com.

Other Resources

www.recycle.netwww.batteryrecycling.comwww.batterycouncil.orgwww.lead-battery-recycling.comwww.leadacidbatteryinfo.org

The Fine Print

Everything you need to know.

Terms and Conditions